Direct contact channels by function and ownership.
Sales, procurement, media, and careers go to role-owned addresses with no generic intake queue.
Channels
| Sales & RFQ | sales@dannie.cc — PCB, PCBA and cable harness orders. |
|---|---|
| Global Procurement | procurement@dannie.cc — component, material and equipment suppliers. |
| Media & PR | pr@dannie.cc — press inquiries and editorial. |
| Careers | hr@dannie.cc — factory and office roles. |
Response practice
- Use the channel that matches the request to reduce rerouting.
- Technical questions are reviewed with engineering input when needed.
- Include Gerber/BOM, target quantity and destination region in the first email.
- Quotes are returned with explicit assumptions and risk notes.
Working hours and time zones
Primary communication runs in EU and APAC business hours.
Escalation contacts are assigned after program kickoff.
Time-zone overlap is planned per active program.
Escalation
Program manager — first point of contact during a program.
Operations manager — escalation for production issues.
Quality manager — escalation for systemic quality concerns.
Commercial lead — escalation for contractual or commercial issues.
Data handling
NDA-on-request for all engagements involving manufacturing data.
Customer IP retained inside the program file with controlled access.
Test data and traceability records shared per contract.
No customer-identifying information used in case studies without explicit consent.
Send your manufacturing package to start scope review.